Privacy Policy

Beyond Sands Resort ("we", "our", or "us") operates the boutique resort property situated opposite Shitladevi Temple, Kelve Road, Kelve, Palghar 401404, Maharashtra. We respect your privacy and are committed to safeguarding all personal information collected during inquiries, reservations, and stays.

1. Information We Collect

In order to facilitate reservations, ensure guest security, and comply with Indian hospitality and local police regulations, we collect:

• Contact Details: Full name, telephone/mobile number, email address, and billing address.
• Identification Records: Government-issued photo ID details (Aadhaar Card, Passport, Driving License, or Voter ID) collected at check-in as legally mandated by regional administration.
• Stay & Preference Details: Dates of arrival and departure, room selection, dietary requirements (Jain/Swaminarayan/sattvic), and special family requests.
• Payment Information: Transaction identifiers and payment confirmation proofs. We do not store raw credit card numbers or UPI PINs on our servers.

2. Purpose & Usage of Personal Data

We process your data strictly for legitimate operational purposes:

• Processing, confirming, and managing your resort reservation.
• Direct concierge communications via WhatsApp, telephone, or email regarding directions, arrival times, and fresh meal planning.
• Guest safety, property security, and regulatory compliance with Maharashtra Tourism and local law enforcement guidelines.

3. Non-Disclosure & Information Sharing

Beyond Sands maintains a strict policy: we never sell, rent, commercialize, or trade your personal information with third-party marketing companies. Data is shared exclusively with:

• Authorized payment processing partners and banking gateways for transaction settlement.
• Government or law enforcement authorities only when mandated by applicable statutory laws or official inquiry.

4. Data Security & Storage

We implement administrative and physical security measures to safeguard your personal details against unauthorized access, loss, or disclosure. Guest records are archived in secure environments with restricted access.

5. Cookies & Third-Party Services

Our website uses minimal, standard analytical and session cookies to ensure smooth navigation, load interactive galleries, and maintain performance. We link to external services including WhatsApp for guest concierge and Google Maps for directions; their respective privacy policies govern interactions on their platforms.

6. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and consumer protection guidelines, any questions, concerns, or requests regarding your personal information may be addressed to: